So why did we move? And what difference does it make where we run our client sites? If you have an account on, you can submit support requests.At IE Digital, we recently migrated the vast majority of our Drupal and WordPress websites onto Pantheon-much to the delight of our development and support teams. Follow the "Advanced search" link under "Issues for (module name)" in the sidebar to search by keywords. You can also search the project's issue queue. In the sidebar, you may see a "Read documentation" link if the project's authors have written any documentation. The page for a specific contributed module or theme. This resource is easier to use than the Drupal site, and often returns more relevant information. If you need help with a general Drupal question, here are some free resources: Copy/pasted error messages that are appearing in your web browser.A list of steps by which we can repeat your problem.If you submit a support request to either team please include the following (if applicable): I think there is a problem with either UC Berkeley CAS or UC Berkeley Environments Configurations.Ĭompose clear and detailed support requests.I need more information about how to use CalNet with my Pantheon-hosted site.I have a question about launching my Pantheon-hosted site.I want to change the billing plan for my Pantheon-hosted site.I have a question about billing for my Pantheon-hosted site.Hosting your site on Pantheon - this page and other pages in this sectionĮxamples of appropriate questions for the Web Platform Services team:.UC Berkeley site builders who use the Pantheon service are expected be able to support themselves.īefore contacting Web Platform Services check these resources for answers to your problem: The Web Platform Services team cannot assist with basic Drupal or WordPress questions. The Web Platform Services team can be reached at This UC Berkeley team is available to resolve issues related to UC Berkeley's relationship with Pantheon. Functionality on your Pantheon dashboard does not appear to be working.Your Pantheon-hosted website is unreachable and you don't know why.Questions tagged with "pantheon" on Drupal AnswersĮxamples of appropriate questions for Pantheon customer support:.UC Berkeley site builders who use the Pantheon service are expected be able to support themselves.īefore contacting Pantheon customer support check these resources for an answer to your problem: The Pantheon team cannot help with basic Drupal or WordPress questions. Pantheon's support team is available to help you resolve problems with Pantheon tools and services. When you open a support chat request from your Pantheon dashboard, you will be connected to Pantheon's customer support team. If you do, please see the Open Berkeley Editors Guide, Site Builders Guide, and related guides. Neither Pantheon nor Web Platform Services provide support for basic Drupal or WordPress questions or other issues unrelated to the Pantheon hosting service, unless you have a managed site on the Open Berkeley platform. Contact details and examples of what support each group provides are below. Site Owners who opt to use the Pantheon hosting service should have the technical knowledge and skills to create their own accounts and build and maintain their own sites.ĭepending on your issue, you may want to contact Pantheon or Web Platform Services.
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